FAQ

ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 3-7 BUSINESS DAYS. AN UPDATED EMAIL IS SENT  WITH A TRACKING NUMBER WHEN THE ORDER IS SHIPPED. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 1-5 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED SHIPPING DELAYS. DELIVERY DELAYS ARE NOT COMMON BUT CAN OCCUR AND ARE NOT CONTROLLED BY K9THEBRAND, BUT BY THE POSTAL SERVICE

PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE IT'S SHIPPED. PLEASE DOUBLE CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, ENSURING THAT APT, UNIT OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS IS INPUTTED ERRONEOUSLY, PLEASE EMAIL K9THEBRAND@GMAIL.COM WITH THE ORDER NUMBER AND CANCELLATION REQUEST IMMEDIATELY. IF THE ERROR IS CAUGHT ON TIME, WE WILL CANCEL THE ORDER ALLOWING YOU TO REORDER AND INPUT THE CORRECT INFORMATION.

SHIPPING COURIERS SCAN PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.  THE POSTAL SERVICE IS LIABLE FOR MISSING PACKAGES, NOT K9THEBRAND. PLEASE EMAIL K9THEBRAND@GMAIL.COM IF THE POSTAL SERVICE IS NOT ABLE TO RESOLVE THE ISSUE.